is a unique nature friendly hotel that is located in the Lebanese mountains that meets all of today’s hospitality standards expected from a four-star hotel.

Service is an attitude as much or more than it is a skill.


we can create memorable hotel experiences for our guests, that may last a life time.

• We Focus on our guest.
• Our quality plan is the hotel's business plan.
• Top-level managers emphasize quality.
• Weave a Service culture into education and training systems
• Emphasize high-touch instead of just high-tech
• Create a warm environment of hospitality;
• Strive for excellence in guest service skills;
• We focus on procedural service (Standard Operating Procedure) as well as personalized service (warmth, care , attention to detail).
• We facilitate continuous quality improvement (CQI);
• We empower employees (i.e., employees are given the responsibility for quality and are not just simply told what is expected of them)
• We use teamwork and cross-functional teams for process planning
• An emphasis on quality is not a program that begins and ends at a specified time. Rather, quality is our philosophy that affects the actions of our guest at all times.

The Key objective in the service equation is to create guest loyalty. We not only need to keep guests happy during their stay, but also to keep them returning- with their friends.